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Situations

An outside provider manages IT

How to approach a potential company-data license when an outside provider manages IT.

Updated 19 October 2026 · Sources and methodology

What changes in this situation

Separate authority to approve a deal from technical ability to export. Your IT provider may need a written scope and security review.

The question for a potential provider

Ask what access is required and whether your own administrator can prepare a controlled export instead.

What to establish internally

Identify the legal entity, decision maker, record owner and technical custodian. Make a short list of facts, unresolved questions and restricted categories. Avoid presenting an assumption as an established right or promising delivery before an authorized reviewer has checked feasibility.

Keep the process reversible

Start with a non-confidential description. If the provider is interested, agree a limited evaluation scope and handling terms before sharing records or connecting systems. Keep an inventory of any sample and record who approved its release.

Compare the conditions as well as the price

Clarify who pays for preparation, how acceptance works and what happens if the situation delays or prevents delivery. A proposed deadline should not override legal duties, retention requirements or unresolved authority.

Three checks to make next

  • Name the internal approver and the external technical custodian.
  • Write a bounded export request with exclusions.
  • Agree secure transfer and cleanup responsibilities with both parties.
Your next step

See where your company’s data could fit.

  • Begin with a company description, not an export
  • Review systems, retained history and exclusions
  • Compare the terms before sharing records
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